FAQ
Ordering
1. How do I place an order?
Browse products, add items to your cart, and proceed through checkout.
2. Can I place an order without creating an account?
Guest checkout may be available depending on platform configuration.
3. Can I cancel my order?
Orders may be cancelled before dispatch.
4. How will I know my order is confirmed?
You will receive an order confirmation email.
Payments
5. Which payment methods do you accept?
We may accept UPI, debit cards, credit cards, net banking, wallets, and other supported payment methods.
6. Is online payment secure?
Yes. Payments are processed through secure payment gateways.
Shipping
7. How long does delivery take?
Typically 3-7 business days after dispatch.
8. Do you deliver worldwide?
Delivery coverage depends on courier service availability.
9. How do I track my shipment?
Tracking details are sent once the order is dispatched.
10. What if my package is delayed?
Delays may occur due to weather, logistics, or regional restrictions.
Returns & Refunds
11. Can I return a product?
Eligible products may be returned within the applicable return window.
12. How long do refunds take?
Approved refunds are generally processed within 3-5 business days.
13. What if I receive a damaged item?
Contact us immediately with photographs and order details.
14. What if I receive the wrong item?
Notify us promptly and we will review the issue.
Product Authenticity
15. Are your products authentic?
We strive to source authentic products from trusted suppliers and producers.
16. Are handcrafted items identical?
No. Handmade products may vary slightly in color, texture, size, and finish.
17. Why do some products look different from photos?
Natural materials and handmade production methods create unique variations.
18. Do you sell products made in Northeast India?
Our marketplace focuses on products inspired by, sourced from, or produced within Northeast India.
Account Management
19. How do I reset my password?
Use the password reset feature on the login page.
20. Can I update my account information?
Yes. Account details may be updated through your customer dashboard.
Security
21. Is my personal information protected?
We implement reasonable security measures to protect user data.
Customer Support
22. How can I contact support?
You may contact us through email, phone, or our website contact form.