Return & Refund Policy
Return Window
Eligible products may be returned within 7 days of delivery.
Return Eligibility
Returned items must:
- Be unused
- Be undamaged
- Be unopened where applicable
- Include original packaging
- Include all accessories and documentation
Non-Returnable Items
Examples may include:
- Perishable products
- Customized products
- Personal-use items
- Opened consumables
- Items marked non-returnable
Return Process
- Contact customer support.
- Submit order details and reason for return.
- Provide photographs if requested.
- Await return authorization.
- Ship the approved return as instructed.
Inspection and Approval
All returned items undergo inspection before approval.
Damaged Product Claims
Customers should report damaged items promptly and provide clear photographic evidence.
Incorrect Item Claims
Customers should notify support immediately upon receiving an incorrect item.
Refund Processing
Approved refunds are generally processed within 3-5 business days after successful inspection.
Refund Method
Refunds are typically issued through the original payment method where possible.
Exchanges
Eligible products may be exchanged subject to stock availability and approval.
Cancellation Policy
Orders may be cancelled before dispatch. Orders already shipped cannot usually be cancelled and may be subject to return procedures.
Abuse Prevention
We reserve the right to reject returns that do not satisfy eligibility requirements or show signs of misuse.
Support Email
Email: support@northeastbazaar.com